At Flawless Hue Store, we want your experience to be as perfect as your makeup application. If for any reason you’re not completely satisfied with your purchase, our flexible returns policy ensures we can make it right with the same care we put into selecting our luxury cosmetics.

Beauty Note:

For hygiene reasons, we cannot accept returns or exchanges on opened mascara, lipstick, or blush products unless defective. All other products must be returned in their original, unopened packaging with seals intact.

Our Return Promise

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Free Exchanges: Wrong shade? We’ll help you find your perfect match
  • Quality Guarantee: Full refund for defective products
  • Easy Process: Returns should be as effortless as applying our silky formulas

The Flawless Return Process

Step 1: Initiate Your Return

Email our Beauty Support Team at [email protected] within 15 days of receiving your order. Include:

  • Your order number
  • Product name(s) and shade(s)
  • Reason for return
  • Whether you prefer exchange or refund

Sample Return Request Email:

Subject: Return Request for Order #12345

Dear Flawless Hue Team,

I would like to return/exchange the following item(s) from my order #12345:

– Product: [Name & Shade]

– Reason: [Too light/dark, defective, etc.]

I prefer: [Refund / Exchange for

-31%
Aesop B Triple C Facial Balancing Gel 60ml/2.21ozReturns & Exchanges -Flawless Hue Store 10256404401 1
Quick View

Aesop B Triple C Facial Balancing Gel 60ml/2.21oz

Original price was: $140.00.Current price is: $96.99.
]

Please advise next steps.

Best regards,[Your Name]

Step 2: Receive Authorization

Within 24 hours (faster than our quick-dry topcoat sets!), you’ll receive:

  • Return authorization number
  • Prepaid shipping label (for defective items)
  • Instructions for repackaging

Step 3: Ship Your Return

For standard returns:

  • Pack items securely in original packaging
  • Include all original contents (brushes, samples, etc.)
  • Affix the provided return label (or ship to our address below for non-defective returns)
  • Ship via tracked service (we recommend the same carriers we use: DHL, FedEx, or EMS)

Return Address:
Flawless Hue Returns
3126 Simons Hollow Road
LAKE HUNTINGTON, US 12752

Refund Details

Once we receive and inspect your return:

  • Timing: Refunds processed within 3-5 business days
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping fees non-refundable (unless defective)
  • International: Refunds may take 7-10 days to appear on your statement

Exchange Program

Found your perfect shade? Our exchange process is simpler than color-correcting:

  1. Email your exchange request with preferred new shade
  2. We’ll ship your new item immediately (no need to wait for return processing)
  3. Return original product within 15 days

Note: For exchanges to higher-value products, you’ll be invoiced for the difference. For lower-value exchanges, we’ll refund the difference.

Non-Returnable Items

To maintain hygiene standards, these products cannot be returned if opened:

  • Mascara (all varieties)
  • Lipstick (bullet and liquid formulas)
  • Blush (cream and liquid formulations)
  • Used makeup pencils (unless defective)

Defective products will be replaced at no cost – simply provide photos of the issue.

Pro Beauty Tip

Unsure about a shade? Order our Mini Discovery Kit first – these trial sizes are perfect for finding your ideal match without commitment!

For any questions about our returns policy, contact our Beauty Support Team at [email protected]. We’re here to make your experience as flawless as our products!