Welcome to Flawless Hue Store’s FAQ section! We’ve compiled answers to the most common questions about our premium cosmetics, delivery services, and shopping experience. Can’t find what you’re looking for? Our beauty-loving customer care team is always ready to help at [email protected].

About Our Products

What brands do you carry?
We’re proud to offer luxury cosmetics from premium brands like MAC, Shiseido, and By Terry at up to 75% off retail prices. Our carefully curated selection includes everything from must-have blushes to hydrating moisturizers.
Are your products authentic?
Absolutely! We source all products directly from authorized distributors and brands. Your beauty treasures will always be 100% authentic when they arrive at your doorstep.
Do you test on animals?
Flawless Hue Store is committed to cruelty-free beauty. We never test on animals and prioritize brands that share our ethical values.

Ordering & Account

How do I create an account?
Simply click “Sign Up” during checkout to create your account. You’ll be able to track orders, save favorites, and get personalized beauty recommendations.
Can I modify or cancel my order?
We process orders quickly to get your beauty essentials to you fast! If you need to make changes, please email us at [email protected] within 1 hour of placing your order.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll send instructions to reset it. Your beauty journey should be flawless from start to finish!

Shipping & Delivery

Where do you ship?
We’re a global beauty destination! We ship worldwide, excluding select remote areas in Asia and other regions. During checkout, simply enter your address to confirm delivery availability.
What are my shipping options?
Choose what suits your beauty needs:
Standard Shipping ($12.95): 10-15 days via DHL/FedEx with full tracking
Free Shipping: 15-25 days via EMS for orders over $50
How long does order processing take?
Our beauty experts carefully prepare each package within 1-2 business days before shipping. You’ll receive tracking information the moment your glamorous goodies are on their way!
My package hasn’t arrived. What should I do?
First, check your tracking number. If your package is delayed beyond the estimated timeframe, please contact us at [email protected] with your order number. We’ll investigate immediately!

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for seamless transactions in any currency. Your payment security is our top priority.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Why was my payment declined?
This is usually due to bank authorization issues. Please check with your card issuer or try an alternative payment method. Our customer care team can also help troubleshoot.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return policy from delivery date for unused products in original packaging. Your satisfaction is as important to us as that perfect lipstick shade!
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide a return authorization and instructions.
What if my product arrives damaged?
We take great care with our protective packaging, but if anything arrives imperfect, contact us immediately with photos. We’ll either replace the item or issue a refund – your choice!

Still Have Questions?

Our beauty-obsessed customer care team is here Monday-Friday, 9AM-5PM EST to ensure your Flawless Hue Store experience is as smooth as our bestselling moisturizers. Email us at [email protected] – we’d love to hear from you!